Questions and Answers
- Do I really need another type of insurance? I already have household contents insurance.
- Is my data safe with you?
- Does the service operate on a 24/7 basis and does it work from abroad?
- Why is the head office in Lausanne but the mailing address in Zurich?
- What happens in the time between my phone call and the blocking of the card; do you assume the costs of any misuse?
- I did not have my cards blocked via Securicard although I am a customer; am I still entitled to a refund for my costs?
- What does Securicard offer?
Do I really need another type of insurance? I already have household contents insurance.
Normal household insurance policies always stipulate a deductible of at least 200 francs. Since the costs of replacement cards normally come to somewhere between 150 and 200 francs, you will only get a refund with Securicard. In addition to which you will save yourself trouble, hassle and further costs because all it takes a single call to block all your cards.
Yes! Securicard has been working closely with all Swiss card issuers for over 10 years; our data protection management meets the most stringent requirements. Securicard has been registered since 1994 with the Swiss Federal Data Protection Officer.
Does the service operate on a 24/7 basis and does it work from abroad?
Yes! Customer services and the 24 hour hotline are always there for you around the clock, 365 days a year. The telephone numbers also work from abroad if you add the dialing code 0041 and leave out the zero in front of the 8.
Why is the head office in Lausanne but the mailing address in Zurich?
Over 60% of our customers live in the German-speaking region of Switzerland which is why the mailing address is in Zurich. From there, mail is delivered to us within one working day.
Yes! That is part of our service (please also see our General Conditions of Business). Securicard is liable for the period of time between your phone call and the transmission of instructions to block the card. It is for this very purpose that a so-called “ blocking report” is drawn up.
Not really! But please get in touch with us by telephone and we will maybe still be able to find a solution.
- Card blocking service for ALL registered cards including mobile phone chip
requiring just a single phone call - Refund of costs of to 175 francs per case of loss
- Key retrieval service and free return delivery by mail
- Certificate with a list of all registered cards
- Form for reporting changes
- Sticky labels with the service numbers
- In the event of loss: blocking report which will also be of use to you if you report your loss to the police
- Free update of your data whenever necessary
- E-mail address
- Internet website
- Customer services in four languages from 7 a.m. to 6 p.m.
- 24-hour blocking service